To start the return process for your order, please enter your email address below.

How do I return?

  • Enter your order number and email address in the fields above and click "Start".
  • Follow the instructions and select the items you want to return.
  • Once we have received your submitted Return Form, we will send you a shipping label and tracking number. We will also inform you when the courier company will come to pick up your package. 

 

What items are returnable?

  • You can return your item within 14 days from the date th product arrived.
  • Products must not bear any traces of usage.
  • Products must be in their original packaging. 
  • Tags must be attached to the products. 
  • Any documents, leaflets, instructions or parts/accessories (e.g. buttons) included with or attached to the product, must be included as well. 
  • Products marked final sale also are not eligible for return or refund. Exchanges are not permitted. 

 

Are there any charges for return?

  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping. We will organize the shipment of your return. However, when your refund is accepted, we will deduct the cost of shipping the returned order from the amount that is being refunded to you. 

How soon will I get my refund?

  • We will aim to send you a confirmation of receiving your returned product via e-mail within 3-10 business days of our receipt.
  • If we accept your complaint of an alleged defect, we will notify you in writing via email.
  • We will process your refund within 14 days of our receipt. Refunds will be processed to the original form of payment. 

 

Additional instructions for damaged products:

  • You should indicate "damaged item" as the reason for the return. Where indicated, your return form must include a detailed description of the alleged defects. 
  • If we determine that the product was defective, then we will refund your purchase price plus the original shipping costs or provide you with a replacement product that is free of the alleged defects or damage. 

 

If you encounter any problems with your return, please contact us: info@ladame-vintagefashion.com